History beside the profile
View communication history alongside the supporter's complete profile and activity.
Fundraise & Engage
Give every conversation the context it deserves.
Communication gives nonprofit teams a shared view of outreach across contacts, donors, volunteers, members, event attendees, and program participants. Record conversations, send supported messages, create follow-up tasks, and keep a clear history so staff can coordinate communication without losing context.
Supporter communication timeline
The challenge
Supporter communication is often spread across individual inboxes, text messages, spreadsheets, and staff memory. Important context gets lost, duplicate messages are sent, and follow-ups can be missed when there is no shared history.
The More Good Together approach
Bring communication activity into the supporter record and connect outreach to campaigns, events, programs, cases, volunteering, and membership. Teams can understand the full relationship, coordinate next steps, and maintain continuity when responsibilities change.
Key benefits
One shared communication history for every supporter.
Every channel, one workspace
Coordinate email, SMS, WhatsApp, notes, calls, and follow-up tasks from one workspace.
Contextual audiences
Use groups and contextual lists to communicate with campaign, event, program, or volunteer audiences.
Less duplicate outreach
Reduce duplicate outreach by giving authorized staff a shared interaction history.
Clear follow-up
Create reminders and assign follow-up actions to the right team member.
Respect preferences
Respect communication preferences, subscriptions, and consent.
Continuity across teams
Improve relationship continuity across teams and staff transitions.
Feature details
Coordinate every conversation in one place.
Unified communication timeline
See sent messages, notes, logged calls, replies, reminders, and related engagement in chronological order.
Contextual communication
Start outreach from a contact, campaign, event, program, case, volunteer assignment, or membership record.
Email communication
Send individual or group email through configured services while retaining relevant activity history.
SMS communication
Send supported text messages for reminders, updates, confirmations, and time-sensitive outreach.
WhatsApp communication
Use configured WhatsApp services for approved supporter communication and engagement scenarios.
Conversation notes
Record important context from phone calls, meetings, in-person conversations, and external interactions.
Tasks and reminders
Create follow-up actions, assign owners, define due dates, and connect the task to the supporter or activity.
Groups and recipient lists
Communicate with selected donor, volunteer, member, event, campaign, program, or custom groups.
Templates and approved messaging
Use reusable message templates for common confirmations, reminders, acknowledgements, and follow-ups.
Preference management
Honor preferred channels, subscription status, opt-outs, and consent records before outreach.
Role-based visibility
Control access to sensitive communication history based on organizational roles and permissions.
Communication reporting
Review outreach volume, delivery status, engagement, follow-up completion, and communication patterns.
Product walkthrough
See it in action.
Placeholder captures below — swap each for an approved product screenshot before publishing.
Unified communication timeline
Compose message and select channel
Group communication
Use cases
How nonprofit teams use it.
- Donor stewardship follow-up.
- Volunteer shift reminders.
- Event registration updates.
- Program participant communication.
- Member renewal outreach.
- Campaign thank-you messages.
- Board meeting reminders.
- Internal notes and assigned follow-up tasks.
One connected platform
Build stronger relationships with a complete, shared communication history.
Communication is part of the relationship, not a separate inbox. Every message, note, and task connects to campaigns, events, programs, cases, volunteering, and membership — so any authorized staff member can pick up the conversation with full context.
Explore more of Fundraise & Engage
Keep your team and supporters connected.
Coordinate email, SMS, WhatsApp, notes, and follow-up tasks with a shared history on every supporter record.